Senior IT Executive, Service Delivery
21 June 2010, 4:14 pm

Our client, Cleveland Clinic Health System is a physician-led not-for-profit organization with administrative counterparts at the Department and Division levels dedicated to serving the local and regional communities.  The main campus of Cleveland Clinic includes Ohio?s largest hospital, Cleveland Clinic Foundation Hospital with over 1200 beds.  Cleveland Clinic is Cleveland?s largest employer with 42,000 employees.  There are 2,800 physicians and researchers.  The main campus has 165 acres and 52 buildings.  The health system draws patients from all 50 states and more than 80 countries worldwide.Cleveland Clinic Health System has 8 community hospitals in the greater Cleveland area with over 3000 beds and 14 Family Health and Ambulatory Centers throughout Northeast Ohio.  Outside of Ohio, Cleveland Clinic Florida has a fully integrated medical campus with a 150 bed hospital in Weston, Florida with 120 employed physicians with 40 medical specialties.  Cleveland Clinic Canada opened the Executive Health Center in Toronto in the fall of 2006.  Two future hospitals are to be built in the United Arab Emirates, Cleveland Clinic Abu Dhabi and Sheikh Khalifa Medical City.The Senior IT Director, Service Delivery is a newly designed position overseeing customer service through the in Information Technology functions.  The position will ensure that the clinicians and administrators have reliable tools, metrics and service level agreements to do their jobs.  This group will create a business unit that is focused on a solid understanding of operations and process and be able to create a common understanding of service levels and working in a participative manner with the end users. The role will build relationships with the physician leads in understanding the new clinical and business processes being developed at Cleveland Clinic.  The position will be very visible as it works to create a model of support for the users. This position will work closely with the CIO, the directors and customers in the health system to execute the strategic plan and further the mission of the organization.  The Senior IT Director, Service Delivery will have a strong customer service orientation, a track record of setting and meeting expectations and a method for monitoring and measuring service level agreements.

Source: HealthcareITCentral.com

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